Friday, January 20, 2006

Standing Out

In working to make a living, it is amazing to realize that what makes people outstanding, is just the fact that they simply do what they have to do on the right time. That's it.

Just look around and think of the ideal way things should happen. For instance, when you are at the bank waiting on a long line, wouldn't you feel thankful towards the clerk that attends people faster compared with the other ones? What makes her faster? This would be the list of her minimum skills:
1. Knowledge of the system used
2. Intelligence to understand the tasks to do
3. Effectiveness and Efficiency on what she's doing

4. No time wasting
5. Focus on customer satisfaction

The fact that she is doing what she has to do and not something else, makes her different and excellent, even though that's her responsibility. Following a procedure is enough to be outstanding in an organization where few people do it. Now if we add intelligence and common sense in an efficient and proactive way, then we are talking about excellence.

For every job or activity that we are committed to perform, we can make a little list like the example above to produce the desired output, and just do what has to be done. Simple, isn't it? Something to think about.

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